At Bembde Hospital, we strive to provide transparent and ethical healthcare services. Our Refund Policy outlines the terms under which payments may be refunded for medical consultations, procedures, surgeries, or other services.
Consultation fees are generally non-refundable once the consultation has taken place.
If a consultation is canceled at least 24 hours in advance, and no service has been availed, a refund may be processed upon request.
Patients are often required to pay an advance to confirm their booking for a surgery or specialized procedure.
If the procedure is canceled 48 hours or more in advance, the refund will be processed after deducting any applicable administrative or processing charges.
Cancellations made within 48 hours may be subject to partial or no refund, depending on resource allocation and preparatory expenses incurred.
In case of postponement initiated by the hospital (e.g., due to emergencies or doctor unavailability), the patient has the option to either:
Reschedule at no additional cost
Request a full refund of the advance payment
If the patient postpones, the amount will be adjusted toward the rescheduled date but may be subject to revised pricing or availability.
No-shows or failure to attend scheduled procedures without prior notice will not be eligible for a refund.
All eligible refunds will be credited through the original mode of payment within 7–14 working days.
A written request for refund must be submitted to the hospital’s Billing or Accounts Department, along with:
Original payment receipt
Valid ID proof
Reason for refund
For cashless Mediclaim services, refunds are governed by the respective insurance provider’s terms.
If a claim is denied or partially settled, any balance payment or refund shall be addressed accordingly.
Diagnostic tests once performed, pharmacy items sold, and inpatient bed charges already utilized are non-refundable.
Consumables, investigation charges, or service taxes already paid may also be non-refundable.
Bembde Hospital reserves the right to modify or update this policy without prior notice. The latest version will always be available at the hospital’s front desk or on the official website.
we collect, use, store, and safeguard your information when you visit our website or use our services.
We may collect the following types of personal and medical information:
Name, age, gender, contact details (phone number, email address, address)
Medical history, reports, images, and consultation records
Appointment, billing, and payment information
Feedback or communication sent via website forms or email
Your information is used strictly for the following purposes:
To schedule appointments and provide appropriate medical care
For internal medical records and documentation
To process billing, insurance claims, or refunds
To communicate with you about your health, follow-ups, or services
To improve our website, services, and patient experience
We respect your privacy and do not sell or share your personal data with third parties, except:
With your consent
To insurance companies for claim processing
With diagnostic labs or consultants involved in your care
When required by law, regulatory authorities, or court orders
We use appropriate technical and administrative measures to protect your data:
Secure servers and encrypted storage
Authorized access controls
Regular data backups and system updates
However, no system is completely foolproof. While we strive to protect your data, we cannot guarantee 100% security.
Our website may use cookies to enhance user experience, track usage patterns, and improve services. You can disable cookies in your browser settings.
We may also collect anonymous technical data such as IP address, browser type, and access times for website analysis.
You have the right to:
Access or request a copy of your medical records
Request corrections to your personal information
Withdraw consent or request deletion of your data (subject to applicable medical/legal obligations)
Our website may contain links to external sites. Bembde Hospital is not responsible for the privacy practices or content of those third-party websites.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We recommend reviewing it periodically.
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